Factors Prohibiting Use of a Knowledge-Level System: A Case Study of an Australian Construction Company

Few would refute the importance of harnessing organizational knowledge for reuse, learning, and process improvement. The key to achieving this is by retaining existing knowledge in a central repository so that this knowledge can be shared and reused. In this way, precious resources need not be re-employed where prior work has already been done before. Many organizations are aware that technology can be used to help them achieve that competitive advantage. However, there is a lack of case studies on how useful these systems have been from the users’ perspective. In this paper, we present a case study of an information system used in a specific context an Australian construction based company.